TNB Blackoutz [Player Issue]

We have a policy of no refunds will be done in any circumstances.

To return a product, return postage to EV. Any charges will be borne by customer. You can return your online order within 30 days of receiving your order. Kindly follow the following steps:

• Contact our Customer Service team 6011-26867373

• Provide our Customer Service team your order details and reason for returns.

• Print out your return form(s) that will be provided by our Customer Service team via email.

• Insert your return form into the return parcel, then seal the parcel. 

• Proceed to the nearest post office to post back your returns.

Your order will be processed up to 3 business days to be ready for delivery.

For East Malaysia, the delivery time will be 2- 5 business days after the order leaves our distribution center. 

For West Malaysia, the delivery time will be 1-3 business days after the order leaves our distribution center. 

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 3 business days.